The Power of Checking In: How Small Questions Increase Client Retention
Client Retention Strategies Russell Holloway Client Retention Strategies Russell Holloway

The Power of Checking In: How Small Questions Increase Client Retention

I’ve learned that regularly checking in with clients—asking questions like, “Is counseling still helpful?” or “Are we working on what matters most to you right now?”—can change the course of therapy in meaningful ways. These aren’t throwaway moments. They’re invitations. They tell the client, your voice matters most, and this work belongs to you.

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Understanding Client Motivations and Expectation
Client Retention Strategies Russell Holloway Client Retention Strategies Russell Holloway

Understanding Client Motivations and Expectation

Many clients come in saying they want help with anxiety, depression, or trauma. And while these are valid and important concerns, beneath the surface there’s usually a relational theme. They want to repair their marriage. They want to be a more patient parent. They want to stop pushing people away. They want to feel connected again. Understanding these underlying motives is key to doing meaningful therapeutic work.

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